Legal

Privacy Policy

Last updated: January 1, 2025

The Short Version

We collect only what we need to run the platform, we never sell your data, and you can request deletion of your account at any time. Read on for the full details.

1. Information We Collect

When you use Socials Market, we collect the following information:

  • Account Information: Your name, email address, and password (hashed) when you register.
  • Transaction Data: Order history, payment references, and wallet balance to process and track your purchases.
  • Usage Data: Pages visited, browser type, and IP address for security and analytics purposes.
  • Communications: Messages you send to our support team through the platform.

2. How We Use Your Information

  • To create and manage your account and deliver purchased products to your dashboard.
  • To process payments and maintain accurate transaction records.
  • To provide customer support and respond to your inquiries.
  • To detect and prevent fraud, abuse, and unauthorized access.
  • To send important service-related notifications (not marketing spam).
  • To improve our platform based on aggregated, anonymized usage patterns.

3. Data Sharing & Third Parties

We do not sell, rent, or trade your personal data. We only share data in these limited circumstances:

  • Payment Processors: Paystack and crypto payment gateways receive only the data necessary to process your transaction.
  • Legal Requirements: We may disclose data if required by law or to protect the rights and safety of our users.
  • Business Transfers: In the event of a merger or acquisition, your data may be transferred as part of that transaction.

4. Data Security

We implement industry-standard security measures to protect your data:

  • 256-bit SSL/TLS encryption for all data in transit.
  • Passwords are hashed using bcrypt — we never store plain-text passwords.
  • Account credentials (purchased assets) are encrypted at rest using AES-256.
  • Regular security audits and access controls on our infrastructure.

5. Cookies

We use essential cookies only — specifically a session cookie to keep you logged in. We do not use tracking cookies, advertising cookies, or third-party analytics cookies. You can disable cookies in your browser settings, but this will prevent you from staying logged in.

6. Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Update inaccurate information via your account settings.
  • Deletion: Request deletion of your account and associated data by contacting support.
  • Portability: Request your data in a machine-readable format.

7. Data Retention

We retain your account data for as long as your account is active. Transaction records are kept for a minimum of 2 years for legal and financial compliance. If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of the platform after changes constitutes acceptance of the updated policy. For significant changes, we will notify you via email or a prominent notice on the platform.

Questions About Your Privacy?

If you have any questions about this Privacy Policy or how we handle your data, please reach out to us.

Contact Support